Rujukan

Common Problems and Solutions

1. Server Error (command failed)

 - hindi na run as admin - windows 7and vista OS.Soln: Exit LayanVPN > Right click LayanVPN desktop icon > Run asadministrator orRight click LayanVPN desktop Icon >> Properties >> Compatibility >>Check - Always Run as Administrator then double click LayanVPN

2. Auth incorrect

- invalid/ non existent account/wrong usernamepassword combination/ expired account, bandwidth limit exceeded - PHserver/ stacked accounts - connect to UK1 server .Soln: Make sure you type the correct username and password (casesensitive). Contact your reseller to check your account, renew your accountor register a new account.

3. Restarting

(@ 1st connection attempt) - the connection is dropped. itwill give restarting error once connected. Soln: Reconnect your dashboardand connect to LayanVPN again. Optional: Close any apps that requiresinternet connection at startup like torrent and IM softwares.

3.a Always Restarting (inactivity timeout) -

your isp/network isunreacheable or unstable.Soln: Check your network connectivity. Most of this problem is ISP related.

4. Connection Process Halted (up to UDPV4 link remote only)

-down ang server or the firewall is blocking the connection.Soln: Add to Exclusion or disable Windows Firewall. Meron ding Antiviruswares na may built in firewall you need to disable them if may issue sa VPN. Major Incompatibility found in ESET Smart Security. Eset Users: go to Advance Setup (press F5) Disable Web Access Protection and HTTP/sScanning.optional: Disabling the Sytem Integration of Firewall will result tobetter perfomarnce.

5. Certificate not yet valid

- time at date of the device is not setcorrectly.Soln: Set the correct value of sytem date.

6. Address Already in Use

- tap adapter or listening port is not availableSoln: disable/enable your tap adapter under devices in network andsharing. If your using ICS please disable ICS prior to connecting. If theproblem persist change the Listening Port value

7. Connected but can't browse

- Routing problem.Soln: If your using tcp, reconnect the vpn once connected. Other solutionis to run it as admin and disable antivirus firewall and Windows firewall.

8. Can't connect to Garena and other Online Games

 Soln: Roll back your TAP Driver to version 9.0.0.7 . Make sure you have theSeptember 23 update. Go to LayanVPN >> Settings >> Tap Driver >>Remove >> Add

9. Program Failed to Start

 Soln: Make sure you have MS .NET Framework 2.0 installed. Windows Vistaand 7 has built in .net 3.5 so it will run without any problem.note: Microsoft .NET framework 4 is a Standalone. it doesnt include version3.5 and below